Contact by Phone

+1 (804) 476-0030
Hours: 9 to 5 Eastern Time

Contact by Email

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 Email (we will keep your email completely private)
 
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Mailing Address

BV Software
9702 Gayton Rd, Suite 241
Richmond, VA 23228

MerchantTribe Support and Help

We offer a wide range of support options. Choose your version of MerchantTribe from the list below to get support for your store. If you're not sure which version you have you can Contact Us and we'll be happy to help you figure out which type of license you have.

Documentation

The MerchantTribe user manual provides a complete overview of functionality and includes videos and how-to articles for common tasks.

MerchantTribe User Manual

Community Forums

The MerchantTribe Community Forums provides peer-to-peer support and a central place to share tips and tricks with other users.

Go to Forums

Customizations

If you need custom programming or consulting support that goes beyond our standard services our team of experts can help.

Consulting Info
 

Support Options

Open-Source Version Commercial Version Hosted Version
Community Support Email Support Email/Phone Support
Go To Forums Open Ticket Open Ticket