Contact by Phone
+1 (804) 476-0030Hours: 9 to 5 Eastern Time
Contact by Email
Mailing Address
BV Software
9702 Gayton Rd, Suite 241
Richmond, VA 23228
MerchantTribe Support and Help
We offer a wide range of support options. Choose your version of MerchantTribe from the list below to get support for your store. If you're not sure which version you have you can Contact Us and we'll be happy to help you figure out which type of license you have.
Documentation
The MerchantTribe user manual provides a complete overview of functionality and includes videos and how-to articles for common tasks.
MerchantTribe User ManualCommunity Forums
The MerchantTribe Community Forums provides peer-to-peer support and a central place to share tips and tricks with other users.
Go to ForumsCustomizations
If you need custom programming or consulting support that goes beyond our standard services our team of experts can help.
Consulting InfoSupport Options
| Open-Source Version | Commercial Version | Hosted Version |
| Community Support | Email Support | Email/Phone Support |
| Go To Forums | Open Ticket | Open Ticket |
